Additional charges for international orders
Please note that international orders may attract local customs taxes or duties upon arrival to your country. These taxes/duties are required to be paid by the customer and are not the responsibility of Infinity Supplements NZ. No refunds will be issued for orders where tax/duties remain unpaid by the customer. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Orders
We aim to pick, pack, and dispatch your order within 24 hours of receiving it.
Orders made over the weekend and NZ public holidays will be picked, packed & dispatched the following Monday (or next business day).
Tracking information will be emailed to you once your order has been collected from our store.
Estimated Delivery Times*:
Auckland – Overnight
North Island – Overnight
South Island –
Standard: 2-3 Days
Overnight (For larger parcels allow 2 business days)
Rural – +1 business day from the above times (We suggest to send to a town or workplace that is not a rural delivery address)
Please note: NZ Post does not operate on weekends or public holidays.
We do not offer same day delivery services
FAQs:
Do you deliver to a PO Box?
Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.
How can I track my order?
In your email you will find your tracking link from either one of our two shipping partners. Following your individual tracking link you will have an available contact number for your local office to make any queries.
What if I am not home?
Contact the local customer services from one of our two shipping partners to make a change to your delivery method.
NZ – contact NZ Post, have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.nzpost.co.nz/tools/tracking
My order is late?
Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.
DISCLAIMER
Infinity Supplements NZ Ltd is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Infinity Supplements NZ Ltd takes no responsibility for deliveries which are made to addresses entered in error. Please contact NZ Post via your tracking number details.
If you have any questions or difficulties with shipping, please feel free to contact us via email at [email protected]
